734-344-7169

513 North Telegraph, Monroe Mi. 48162

We welcome orders of all sizes, and there is no minimum ordering requirement. You may order on-line or by phone. All transactions are conducted in US Currency only. Payment can be made via credit card (MasterCard, Visa, Discover, or American Express) (No C.O.D.’s).

Phone orders accepted Tuesday-Saturday 11:00 a.m. – 5:00 p.m. Eastern Time. 1-734-344-7169. For quickest service, please be prepared to give your credit card number, item numbers, descriptions and quantities.

Shipping is only available within the United States. Please allow 2-10 days for your order to arrive. Need your order sooner? You will have several options with various shipping costs during the checkout process. Shipping charges are based on actual weight, size, and location of the order to be shipped. Shipping charges will be calculated at the time of ordering over the phone or when placing an order on our website. Depending on your location, once an order has been shipped from our facility with UPS or USPS, standard shipping takes 1-5 business days to receive a package within the continental US. All transit times are guaranteed with UPS. Please know that we do not have any hidden fees or handling charges added in the shipping cost. Keep in mind that we cannot guarantee transit times if you select Flat Rate or USPS as your shipping provider.

Shipping Customers:
We are fulfilling orders and shipping nearly all orders within 24 hours…most even sooner! Please note, you may experience a delay in shipments due to carrier issues.

Local Customers:
Our walk-in store hours are Tuesday-Saturday 11 am to 6 pm.

Please allow 2-10 days for orders to arrive when selecting Flat Rate Shipping. Need your order sooner? You will have several options with various shipping costs during the checkout process. Flat Rate shipping is only available within the United States and does not include Alaska and Hawaii. Please note, we do our best to find the most economical shipping for Alaska and Hawaii and often are able to refund some of the shipping cost.

Most orders that are placed before 3:00 pm EST Tuesday-Saturday will ship the same day. Occasionally, the order may ship within the next day or two, especially if large quantities of the same item are ordered. If you need your order by a certain date, please note the date needed by in the comment section during checkout. *Note- Please be sure and give us a day time phone number where we can contact you should there be any issues that may delay your order.

We offer UPS Express Delivery. Note: that orders must be received by 8:00 am EST to be shipped out that day. The UPS expedited shipping options are for Monday-Friday delivery for Residential and Commercial addresses. So if you picked Next Day delivery for an ordered placed on Thursday afternoon, it should ship on Friday and delivery will be on Monday the following week and not on Saturday.

*Note- Please be sure and give us a day time phone number where we can contact you should there be any issues that may delay your order.

Currently we only ship to the United States, Alaska, Hawaii.

We strive to get all orders out as quickly as possible. However, occasionally we may become out of stock. We may be able to have the items within 1-2 business days to complete your order. If the items are not available or the order is going to be delayed any further, we will make every attempt to contact you by telephone or email to discuss multiple options.

Please check orders immediately and report any errors within two business working days. If you receive a package with damaged items, please keep the original packaging as well as the box.

1. All returns MUST be pre-authorized by Baker’s Pantry & Supply between the hours of 11 a.m. to 5:00 p.m. Eastern standard time, Tuesday- Saturday.

2. If a return has been pre-authorized, it must be returned within 5 days of when the order was originally received. All items must be in original packaging, unopened, and accompany the item(s) being returned.

3. There will be NO refund on original shipping charges and the customer is responsible for return shipping charges, (unless we have made an error or incorrect items were sent).

4. Food products may not be returned under any circumstance. Chocolate or coating that is sent in warm weather may melt in shipping. If it has melted into a chunk, simply re-melt and use. Order chocolate, food products, and heat sensitive items in warm months at your own risk. Please see below, “Warm Weather Advisory”.

5. Special order items can not be returned.

Contact us as soon as you detect the damage so we can take the steps to correct and resolve the issue as quickly as possible. Please keep the original shipping cartons (with shipping labels intact) and the packing materials for any claim to be honored.

Some items may not ship well during warm weather and are indicated by a “Warm Weather Advisory”. Items with this advisory are shipped at the customer’s risk. Cold packs are available for an additional cost of $15.00 to help avoid receiving items damaged from heat. Please be advised that ice packs only have a significant benefit in the first 24-36 hours and only when shipping in moderate temperatures. We can also request that our shipper obtain a signature when the package is delivered. This would help ensure that the package is not left outside in the heat. During the warmer season, we suggest shipping at-risk-items on Mondays to avoid orders being left in a hot truck over the weekend. For transit times that are more than 3 days, we would recommend upgrading to 2nd day service. We apologize for the inconvenience this may cause due to any uncontrollable weather issues.